Privacy Policy

1. Introduction

bsprawl Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation platform ("Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile information when you create an account
• Business Information: Company name, industry, website URL, target regions, and brand details you provide during onboarding
• Content: Text, images, and other materials you upload or create using our Service
• Social Media Credentials: OAuth tokens and permissions when you connect social media accounts
• Payment Information: Billing address and payment details (processed by our payment processor)
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, features used, actions taken, and timestamps
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns
• Log Data: Server logs that record requests made to our Service

2.3 Information from Third Parties

• Social Media Platforms: Profile information, follower counts, engagement metrics, and content performance data from connected platforms (LinkedIn, Facebook, Instagram, YouTube, Bluesky, Threads, Mastodon)
• Authentication Providers: Basic profile information when you sign in with Google or other OAuth providers

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Generate AI-powered content tailored to your brand voice
• Connect to and post content on your social media accounts
• Analyze content performance and provide analytics
• Process payments and manage subscriptions
• Send service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Improve our AI models and service quality (using anonymized or aggregated data)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure (e.g., AWS, Railway)
• Payment processing (e.g., Stripe)
• Email delivery services
• Analytics and monitoring services
• AI and machine learning services

4.2 Social Media Platforms

When you connect your social media accounts, we share content and data with those platforms as necessary to provide the Service.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure storage of authentication tokens and credentials
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Content: Retained while your account is active; deleted upon account termination
• Social Media Tokens: Retained while the connection is active; revoked upon disconnection
• Analytics Data: Retained in aggregated form for service improvement
• Legal Records: Retained as required by applicable laws

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@bsprawl.com.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

We do not sell personal information to third parties.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• The right to access, update, or delete your information
• The right to rectification
• The right to object to processing
• The right to restriction of processing
• The right to data portability
• The right to withdraw consent

Our legal basis for processing includes: performance of contract, legitimate interests, and consent where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@bsprawl.com
• Website: https://bsprawl.com

For data protection inquiries in the EU, you may also contact your local data protection authority.